At the speed of the cutting edge
Technology at TMR
From the sophisticated database and GPS-enabled dispatch system in our 24/7 call center to the robust app and enhanced video support our techs use in the field, we use technology in every aspect of our business at TMR.
No one invests more in technology for foodservice equipment repair than we do. This investment drives faster response times and more effective service, giving you one less thing to worry about in your day.
Our powerful technology platform includes:
- Robust connectivity via APIs
- A sophisticated database and dispatch system in our call center to maximize availability and track each call by model and serial number
- GPS-tracked vans for maximum efficiency and faster response times
- Wireless technology on every van
- Realtime service call updates
- Cameras to document repairs, installs, planned maintenance or equipment condition
- Paperless, efficient electronic signature capture
- Live video support by subject matter experts for field techs
- Active Inventory Management to have the right parts in the right place at the right time
- Technician access to view:
- service manuals
- service bulletins
- parts diagrams
- on-van part inventory
- on-van part inventory of teammates
- warehouse inventory
TMR MobileAssistant App
Service management systems we work with:
Vixxo
Service Channel
Corrigo
Office Trax
EcoTrak
Verisae
Fexa
Service Now
IBM/Maximo
And more!
